My Betting FAQ — the answer to your question

After logging in to my betting, you can access all records from your dashboard. Here are the steps:

• Betting history: Log in → "My Account" → "Betting History". Here you can view the date, market, odds, stake, and result all in one place. You can also filter by date and bet type.
• Financial transactions: Go to "My Account" → "Transaction History" to view your full deposit and withdrawal record — showing each transaction's method, date, and amount.
• On the mobile app: Tap "Profile" at the bottom of the app to find the same section.
• Record period: Typically, the last 90 days of history are directly viewable. If you need older records, Help Center Submit a request.

If you notice any discrepancy in your records, contact support right away — we'll look into it and verify.

Enabling two-factor authentication (2FA or OTP verification) on my betting means that even if someone else knows your password, they still cannot access your account. Steps to enable it:

• Log in to my betting and click the profile icon in the top right corner.
• Go to the "Security Settings" or "Security" section.
• Look for the "Two-Step Verification" or "OTP Verification" option and turn it on.
• An OTP will be sent to your registered mobile number — use it to confirm.
• From then on, you'll receive an OTP on your phone at every login, which you'll need to enter to proceed.

On the mobile app, fingerprint and face lock can be enabled separately — this makes logging in faster and more secure. If you use my betting on a public or shared device, always log out when you're done.

My betting uses multiple layers of protection to keep your information and funds secure:

• SSL Encryption: All communication between the website and app is encrypted with 256-bit SSL, so no one can intercept your data in transit.
• Segregated Funds: Funds deposited by members are held in a separate account, completely apart from my betting's operating funds.
• Personal Information: Your name, phone number, and transaction details are never sold or shared with third parties — for more information, in the Privacy Policy See more.
• KYC Verification: Identity verification at withdrawal prevents anyone else from accessing your funds.
• Suspicious Activity Monitoring: If any unusual login activity or transactions are detected, my betting automatically sends you an alert.

If you notice any suspicious activity, change your password immediately and Help Center let us know.

My betting's support team speaks Bangla and is available across multiple channels:

• Live Chat: Use the chat button at the bottom right of the website or app — it's the fastest option. You'll typically get a response within 2 to 5 minutes. Active 24/7.
• Email: Write to us at support@mybetting.best — use this for complex issues or when you need to send documents. Replies usually come within 12 to 24 hours.
• Help Center: on the Help Center page Step-by-step solutions to common issues are written out for you — in many cases, you can sort it out yourself without needing to chat with support.

For any issue — can't log in, withdrawal stuck, bonus not credited — reach out via live chat. No matter the hour, the team is always ready.

Free spins and daily sign-in rewards are available on my betting from time to time. Here's what you need to know to claim and use them:

• How to get free spins: Free spins are awarded as part of a first deposit bonus, special promotions, or VIP rewards. You can view your active free spins under the "Bonus" section of your account.
• Which games to use them on: Free spins are always tied to a specific slots game — once you open that game, the free spin option will appear automatically.
• Daily Sign-In: Some platforms reward daily logins with points or small prizes. If this feature is active on my betting, you'll see a notification on your dashboard after logging in — click it to claim your reward.
• Expiry: Free spins generally need to be used within 7 days. Once expired, they are automatically cancelled.

To view all current offers on the Promotions page Go to the "Casino Offers" tab and select it.

Here are the settlement rules that apply at my betting when a match is cancelled or suspended indefinitely:

• Full Cancellation: If a match is cancelled before or at kick-off, your full stake is refunded — usually credited to your account within 24 hours.
• Suspended mid-match: If a match is cancelled after a certain number of overs or a set period of play, my betting may settle bets based on the results completed up to that point, in accordance with its rules. In cricket, the Duckworth-Lewis method generally applies.
• Rescheduled Matches: If a match is rescheduled within 24 to 48 hours, my betting will generally keep the bet active. If rescheduled beyond that window, the bet is voided and your stake is refunded.
• Multi-bet accumulator: If one leg is cancelled, it is treated as "void" and the rest of the legs continue to settle as normal.

If you have a question about the settlement of a specific match's bet, Help Center Ask with the match name and bet ID.